Etiquette and Essentials



To maximise the enjoyment of our treatment we recommend you arrive fifteen minutes prior to your appointment. This allows you to relax while you complete your consultation form and enjoy a refreshment before your treatment.

Oops I'm running late

Arriving late will limit the time of your treatment. If we haven't heard from you within 20 minutes we may reallocate your time.

Confirming appointments

A courtesy SMS will be sent to you 1 to 2 days prior to your appointment.  Please reply 'YES' or phone the team at sanctum and we will happily re-book your appointment.


Effective as of Thursday March 1, 2018

Due to an increased demand and high volume for our Skin Care, Naturopathic and Beauty services, we are now implementing a cancellation policy to prevent lost opportunities for clients to receive treatment.

If you are unable to attend your appointment, please provide us with at least 24 hours notice.

MISSED APPOINTMENTS - 100% of Scheduled Fee

CANCELLED APPOINTMENTS - 24 Hours+ Notice – No Fee, Less than 24 Hours notice – 50% of fee for scheduled services