Etiquette and Essentials

 

Arrival

To maximise the enjoyment of our treatment we recommend you arrive fifteen minutes prior to your appointment. This allows you to relax while you complete your consultation form and enjoy a refreshment before your treatment.

Oops I'm running late

Arriving late will limit the time of your treatment. If we haven't heard from you within 20 minutes we may reallocate your time.

Confirming appointments

A courtesy SMS will be sent to you 1 to 2 days prior to your appointment.  Please reply 'YES' or phone the team at sanctum and we will happily re-book your appointment.

Cancellations

As all appointments are confirmed we would appreciate a minimum of 24hrs notice if appointments cannot be kept. Cancellations less than 24 hours prior to your appointment or No- Show will incur a 50% charge of treatments and gift vouchers will be forfeited in total. We may ask for a credit card number or deposit to secure your booking during peak season.

Ladies and Gentlemen

Sanctum Body Therapy caters for men and women. Although most treatments are unisex we do have some treatments designed specifically for either men or women incorporating unique products or methods. Couples packages will always be tailored to your preference.

Pregnant

Congratulations! Please tell us when you make your appointment booking so we can recommend suitable & safe treatments and products for you and your baby to enjoy.

Gift Vouchers

Beautifully presented vouchers are available for that someone special. If undecided, please select a monetary value.

Payment

We accept Eftpos, Visa, MasterCard, Bankcard and cash.